Frequently Asked Questions

How many systems has Sunjuice Installed?

Sunjuice has installed 3,500 systems in the Wide Bay Area. Sunjuice systems produce more than 8.25 megawatts of electricity every day.

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Where does Sunjuice install?

Geographically, Sunjuice installs anywhere within 100km of Hervey Bay at no additional travel charge. We also install on any roof type without any additional fee either.

Sunjuice has completed special projects as far away as Moree and Sydney in NSW and Melbourne and Phillip Island in Victoria and Adelaide in South Australia.

Systems have been installed on residential steel and tile roofs, commercial businesses, farm sheds and on free-standing frames in back yards.

Basically wherever you are and whatever space you have we can install a system tailored to you.

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What size systems are offered?

While Sunjuice Solar can, and frequently does, design custom system sizes, the most common sizes are 1.5kW, 3kW, 4kW, 5kW and 6kW systems for residential purposes.

For business customers wishing larger systems we have installed solar systems up to 120kW in size.

In Queensland the maximum system size inverter which qualifies for the ZFIT (Feed in Tarriff) is 5kW.

There is no feed-in-tariff for systems with an inverter rated capacity of more than 5kW.

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Who does the electrical work?

Electrical contractors holding unrestricted electrical contracting licenses for work in, but not limited to, Queensland.

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How do I get the feed-in-tariff?

Once Ergon has installed your new meter, and you have been approved by Ergon, you will be credited per the current FIT rate for all exported electricity.

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What Solar Panels do we use?

Sunjuice solar uses the best Tier 1 Polycrystalline solar panels. These come with a 12 year material and 25 year manufactures guarantee. We can provide any brand, make or model of solar panel you require. Please ask us if you have a specific brand in mind.

They have a 15.22% module efficiency rating.

They also carry a 12-year material warranty and a 25-year power guarantee.

We can supply any panel brand that you might wish should you have a preference, however anything other than the Topsola's could be at a higher price.

Some solar panel information to be aware of:

A very common misconception in the marketplace, fuelled by unscrupulous operators who perpetuate this misconception because they can charge a higher price, is that German manufactured panels are more efficient and reliable than Chinese manufactured alternatives, and you should choose these, but at a considerably higher price.

Fact:
More than 90% of the panels manufactured worldwide are made in China and so when an installation company claim they are supplying you with German manufactured panels check this first and independently as it most likely an inaccurate claim.

Most panels are designed in Germany and manufactured in China don’t let anyone twist this fact so they can charge you more.

Why?
There are no moving parts and when a panel is assembled it remains a static piece of equipment for its lifespan.

So our advice is don’t get sidetracked by panels, they are secure and come with a 12 year and 25 year guarantee so even if you are the lucky lottery winner and get a dud panel (the odds are about the same) it will be covered in your lifetime by a replacement guarantee regardless of where it was purported to be manufactured.

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What is the difference between Solar Panel brands?

In our experience, very little. All panels have to pass the very strict European IEC61215 and IEC61730 technical standards test parametres. A 250W panel is a 250W panel and its in operational performance is governed by the laws of physics not the brand or where it’s made.

In Hervey Bay, with its unique climatic conditions, different panels function differently due to the heat and humidity. Ask us what the best performing panel is when buying, although usually this is the panel we’ll be using.

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What inverters do we use?

Sunjuice Solar uses many types of inverters, depending on your preference.

Unlike solar panels there has been, until recently, quite a lot of difference between the European manufactured and Chinese manufactured brands, and not just in regards to cost but performance as well.

Choose your inverter wisely or ask us for our recommendation, we have many brands makes and models and we will have one that suits your needs.

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What is the difference between inverter brands?

Up until recently, quite a lot, but not quite as much anymore. European inverters have, in the past been of a significantly higher quality than Chinese inverters. We have experienced this ourselves first hand. However, as the world markets have stabilized, the Chinese brands have invested a great deal in producing higher quality products.

Regardless of your choice either option will perform as it should and both are covered by warranties which should outlast your term.

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What warranties are offered?

All components supplied by Sunjuice, being of the highest quality are covered by multi layer, long warranties.

The solar panels have a 12 year fault warranty and a 25 year performance warranty. If they fail within 12 years, they will be replaced. If within 12 years of installation their output is less than 90% of when they were new, they will be replaced. If within 25 years of installation their output is less than 80% of when they were new, they will be replaced.

Most inverters are covered by a 5 year fault warranty.

Workmanship is guaranteed by Sunjuice Solar for 12 months from the date of system commissioning.

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How much will I save?

This is the most common question which has no definite answer except for the statement that what you save depends on the system size and when you consume electricity.

The larger the system, the more electricity you will produce.

The less of that solar generated electricity you consume, the more you will export and the greater will be your financial reward.

Your result will be somewhere between the extremes of what you would save if you exported all that you produced and what you would save if you exported none of what you produced (in other words used it all in the home instead of buying from the grid).

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Is there any risk that the Solar Credits Scheme will reduce?

Absolutely YES! The Solar Credits Scheme legislation has seen the number of STC’s reduced considerably over the past year and reviews are ongoing so further reductions should be expected.

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How do the feed-in-tariffs work?

Actually, quite simply.

After your solar energy system is commissioned by our electrician, Ergon will install a new “smart meter” in your meter box to replace your current standard and off peak electricity meters. While the new meter will register electricity you draw from the grid, it will also register another number – the amount of electricity which your solar energy system sends to the grid.

Whenever the amount of electricity being consumed in your home is less than what is being produced on your roof, that excess electricity will pass through the meter to the grid and be registered as export electricity.

You will be paid a fee for that electricity (used to be 44c per kWh but is now it's much lower) which will be credited to your electricity account on a quarterly basis under legislation until June 30 2028.

You are currently charged considerably more for energy you buy from your energy retailer than they will pay you for energy you generate for them.

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Are the Feed-in-Tariffs likely to be changed or eliminated?

Absolutely – already we have seen FIT rates drop from 44c to 6.348c per Kwh over the last 5 years (or a 693% reduction) and then rise slightly again – all whilst watching energy bills increase by approximately 60% over the same period - and there is nothing to suggest that these will not be removed altogether shortly or be subject to further changes.

In our view, this is highly to occur sooner rather than later.

Queensland is now the only State in Australia with a formal FiT still in operation. Every other State has operated a FiT for a time which was subsequently reduced or eliminated. Ominously for the Queensland FiT, repealing or reducing the FiT occurred soon after a State election resulted in a change of government.

Fortunately for owners of systems already installed, existing FiT arrangements (in Queensland’s case until 2028) have been left in place. Only new customers might be prevented from joining the program after a certain date.

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Do you have any final advice for someone thinking about installing Solar?

Yes. The schemes and programs which make solar affordable are always being reduced. Combined with historically low component costs (solar panels, inverters etc), it is highly unlikely that the “out-of-pocket” cost of installing a solar energy system will ever be as low as it currently is.

If you are thinking about it, the window on the lowest price/highest gain is closing and the welding torch is in the room to seal that window forever.

If you are planning to install solar do it now before all the rebates disappear completely.

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